Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how WowPak ("we", "us", "our"), the operator of the online gaming information platform accessible at wowpak.cam ("Platform"), collects, uses, stores, shares and protects the personal data of individuals ("User", "you", "your") who access or register on the Platform.

WowPak operates as an English-language online gaming and sports betting information resource primarily serving users across Pakistan, including in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other cities throughout the country. We are committed to responsible and transparent data handling in accordance with applicable data protection principles.

By accessing the Platform or creating an Account, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must discontinue use of the Platform.

Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information that identifies or can reasonably identify a living individual, directly or indirectly, including name, email address, IP address and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" means WowPak, being the entity that determines the purposes and means of processing Personal Data on this Platform.
• "Data Processor" means a third party that processes Personal Data on behalf of WowPak under a data processing agreement.
• "Consent" means a freely given, specific, informed and unambiguous indication of agreement to the processing of Personal Data for a stated purpose.
• "Cookie" means a small text file placed on your device by the Platform for the purposes of session management, functionality or analytics.
• "KYC" means Know Your Customer — identity verification documentation required before processing financial transactions.
• "Sensitive Data" means Personal Data that warrants a higher level of protection, including financial information, government-issued identity document numbers and biometric data.

Data We Collect

WowPak collects the following categories of personal data through your use of the Platform:

WowPak does not collect or store full payment card details, bank account numbers or payment wallet credentials directly. Payment transactions involving third-party providers (such as Easypaisa, JazzCash, Raast or bank transfers) are processed by those providers under their own privacy policies. Their names appear here as contextual references only and do not imply endorsement of gambling activities.

Legal Basis for Processing

WowPak processes Personal Data on the following legal bases:

• Contractual Necessity: Processing required to create and maintain your Account, provide Platform services and fulfil obligations under the Terms & Conditions.
• Legitimate Interests: Processing undertaken to protect the security of the Platform, detect and prevent fraud, improve user experience, and conduct analytics — where such interests are not overridden by your privacy rights.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, and to respond to lawful requests from competent authorities.
• Consent: Where we rely on consent for specific processing activities (such as marketing communications), you retain the right to withdraw consent at any time without affecting the lawfulness of prior processing.

How We Use Your Data

Personal Data collected by WowPak is used for the following specific, documented purposes:

Data Sharing & Third Parties

WowPak does not sell your Personal Data. We may share Personal Data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Service Providers & Data Processors: Third-party vendors that assist with Platform hosting, analytics, customer support software and email delivery — operating under binding data processing agreements with WowPak.
• Identity Verification Partners: KYC and identity verification service providers who process identity documents to confirm account eligibility. All such partners are subject to confidentiality obligations.
• Legal Authorities: Law enforcement agencies, regulatory bodies, courts or other public authorities where disclosure is required by applicable law, court order or regulatory mandate.
• Business Successors: In the event of a merger, acquisition, restructuring or asset sale involving WowPak, Personal Data may be transferred to the acquiring entity subject to equivalent data protection commitments.

Data Retention

WowPak retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. The following general retention principles apply:

• Account Data: Retained for the duration of your Account and for a period following account closure as required by legal and regulatory obligations (typically a minimum of five years for AML compliance purposes).
• KYC & Identity Documents: Retained for the period required by applicable anti-money laundering and identity verification regulations, typically a minimum of five years from the date of verification.
• Communication Data: Support chat transcripts and email correspondence are retained for up to three years or as required to resolve any outstanding disputes or regulatory enquiries.
• Technical & Usage Data: Server logs and anonymised analytics data may be retained for up to twenty-four months for security and performance analysis purposes.
• Responsible Gambling Records: Self-exclusion records and responsible gambling tool configuration data are retained to honour exclusion commitments and to comply with responsible gambling obligations, potentially for extended periods.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised in accordance with WowPak's data lifecycle procedures.

Data Security

WowPak implements technical and organisational security measures appropriate to the risk associated with the Personal Data we process. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Secure, hashed storage of account passwords — WowPak staff cannot retrieve your password in plain text.
• Access controls and role-based permissions limiting staff access to Personal Data on a need-to-know basis.
• Regular security assessments and vulnerability monitoring of Platform infrastructure.
• Incident response procedures for identifying, containing and notifying Users of any data breaches that affect their rights and freedoms.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. WowPak cannot guarantee absolute security and is not liable for unauthorised access resulting from events beyond our reasonable control. You are responsible for maintaining the confidentiality of your account credentials.

Cookies & Tracking Technologies

WowPak uses cookies and similar tracking technologies to operate the Platform and improve your experience. The following categories of cookies may be in use:

You may configure cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. WowPak does not use cookies to build advertising profiles or sell data to ad networks.

Your Rights

Subject to applicable law, you have the following rights in respect of your Personal Data held by WowPak. To exercise any of these rights, contact us using the details in Section 15.

WowPak will respond to substantiated rights requests within a reasonable period, ordinarily within thirty (30) days of receipt. We may require verification of your identity before acting on a request. Certain rights are subject to exceptions where processing is necessary for legal compliance, fraud prevention or public interest purposes.

Minors & Underage Access

The WowPak Platform is strictly intended for adults aged 18 years and above, or the higher minimum age required by the relevant operator or applicable jurisdiction. WowPak does not knowingly collect Personal Data from individuals under the applicable minimum age.

If WowPak becomes aware that Personal Data has been collected from an underage individual without verifiable parental or guardian consent, we will take immediate steps to delete such data and close the associated Account. Any balances or bonuses accrued on an underage account will be forfeit.

Parents and guardians are encouraged to use parental control software and to monitor internet use by minors in their care to prevent access to gambling information platforms.

Pakistan-Specific Data Context

WowPak's primary user base is located in Pakistan. The following Pakistan-specific data provisions apply:

International Data Transfers

WowPak may use service providers and infrastructure located outside Pakistan. Where Personal Data is transferred to jurisdictions that may not offer the same level of data protection as Pakistan, WowPak takes steps to ensure that appropriate safeguards are in place, including:

• Contractual data protection clauses with Data Processors requiring them to protect Personal Data to standards equivalent to those applied by WowPak.
• Transfers only to service providers whose data protection practices WowPak has assessed as adequate for the categories of data being transferred.
• Technical security measures applied to data at rest and in transit regardless of where processing occurs.

By using the Platform, you acknowledge that your Personal Data may be processed in countries outside your country of residence. WowPak will not transfer Personal Data internationally in a manner that materially reduces the protections described in this Policy.

Amendments to This Policy

WowPak may update this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform features. The "Last Updated" date at the top of this document will reflect the date of the most recent revision.

For material changes to this Policy — particularly those that expand the categories of data collected, introduce new processing purposes, or alter User rights — WowPak will use reasonable efforts to provide advance notice to registered Users via the email address associated with their Account, where practicable.

Your continued use of the Platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, you must cease using the Platform and may submit a data deletion request under Section 10.

Contact & Data Requests

For any questions, concerns or requests relating to this Privacy Policy or to your Personal Data held by WowPak, please contact us through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: 24/7 support available directly on the WowPak Platform
• Languages: Requests accepted in English or Urdu

When submitting a data rights request (Section 10), please include your full name, registered email address and a description of the specific right you wish to exercise. WowPak will verify your identity before processing any data access, correction or deletion request.

We aim to acknowledge all privacy-related enquiries within five (5) business days and to resolve requests within thirty (30) days, unless the complexity of the request necessitates an extension, in which case you will be notified accordingly.